Big Lots Reviews

Placed an order in April, received a confirmation from them but never received anything. After waiting a few weeks I contacted them to see if the product is being processed or shipped and I was told it was being processed. This went on for 5 or 6 emails and now I have requested a refund of my money and they are ignoring me.

I've never visited this website but they will not stop emailing me. I started receiving dozens of spam emails from this awful website a month ago. I have blocked their email countless times, hit unsubscribe, nothing has worked. I've been emailing their IT department for weeks asking them why the hell I am receiving their emails when I literally never asked for them and they just keep telling me they will get back to me.

Should have left this review sooner. I bought a canopy from them and it was trash. Someone had purchased it before me and returned it. The problem was they removed the new one from it's cover and placed an old broken one back in it. No one checked it and resold it to me. When I finally opened it to use it, that is when I discovered the problem. Unfortunately I wasn't allowed to return it because it was past the return date. They got my money for free. Always open the product in front of the staff before you leave the store. Don't get scammed like I did.

I would like to give a shout out to the Johnathan at the Big Lots Store at 8740 Research, Blvd Austin, Tx 78758. Johnathan assisted my family and I with a couch and was very approachable, helpful and a great manager. I could see that he takes care of his employees and treats every customer with respect and care. Johnathan thank you so much for all your help. Keep up the great work!!

I made the mistake of buying furniture from biglots because they ASSURED me that it was sturdy and very competitive against brand name.Bought a $900 L -shaped sectional.flat lounge area caved in in less than six months. So they replaced ONLY that part. 4 months later it happened again, but was told that particular couch was discontinued, but they could give me a discount on a new couch. So I paid $1,200 for next couch, along with dining table and chairs(another $1,200 because I got six chairs) same thing happened again. So I turned the couch up and cut the bottoms out to see what was going on. There is only one 1x2 piece of wood with knot in the grain directly in the place that had broke in the middle (weekest part) other part of couch sags bad! Found that cheap wire holding cushions together broke in three different places. $1,200 for press wood and broken down furniture? To make matters worse. Big lots won’t even call me back. Folks take your business elsewhere. I’ll leave pics. Wait , they won’t give me an option to.

Furniture Delivery Online: Their website states they will deliver from 1-5pm. I got an email stating it will be 1-4pm. I got a text stating it will be 2-6pm, following that I got another text stating it will be from 2-8pm. I called their customer service and they gave me another number to call. The person on that 2nd number stated they work 2-6pm, They do not work 1pm. All these messages came on the same exact day. I work two jobs. I might not be here to open the door if they come outside of the negotiated time frame. The website is literally lying and being deceptive. They do not operate at 1pm and shipment can arrive as late as 8pm, according to their own messages. If I knew I would be forced to participate in this drama, I would have gladly gone to another company.

Local and friendly They always provide great solutions, even tho the prices are not the best, the service and the store makes up a good shopping experience.

Among all the wonderful employees, one superceds them all. Latoya is a manager who is very generous and helpful when my family and I shop at Big Lots located at Gratiot and 23mile rd. Thank you Latoya...Be Blessed! 😊

I ordered a mattress and box spring, was able to schedule delivery for when I was available, but the catch was a 12 hour window by a third party delivery service. On the day of delivery the company could not find a driver and then a couple hours later still no driver and then no one at the dispatch office either. I cancelled the order immediately and went to Raymour and Flannigan.

Delivery. So I ordered this couch on Thursday and paid for delivery which was scheduled to be on this past Saturday between 8am-8pm. Was supposed to get a call on Friday to schedule a time for delivery, that never happened. I went ahead and planned to be home that whole day through the time period, since I had no idea when they would come or if they will even contact. So reached out to customer service at about 2pm that day, and was transferred to the delivery company which then said it would be deliverd tomorrow (Sunday the 21st) between 10-2pm. Another day where I just waited the time frame just in case they came, and just like the previous day there was no delivery and at this point that is crazy. You would think that when a person spends nearly $1000 on a couch. that the customer service would be great and that was not the case. This is probably the WORST CUSTOMER SERVICE that I have ever recieved when ordering furniture. It was almost like they didn't want to deliver and could care less about the customers time and lacking what they are supposed to be doing for their job. Now it's Monday, 5 days after ordering and no delivery nor update. It's crazy that when you pay the $100 for delivery online, and NOTHING has happened. I will make sure to never recommend Big Lots to anyone and will make sure that my story will be shared on all social media platforms, yelp, and whatever else I can find to leave customer feedback for.